StarWho.ai Cancellation and Refund Policy

Last updated: August 2, 2026

1. Free Trial

StarWho.ai offers eligible new members a 30-day free trial. No payment method is required. The trial will not automatically convert to a paid membership and will not automatically charge you. No cancellation is required. Trial tokens and credits expire when the trial ends.

2. Initial Annual Membership Charge

The annual membership costs $365. If you select “Subscribe Now,” the charge is immediate. If you expressly authorize “Continue After My Trial,” the charge occurs on the disclosed trial-end date. You may request a full refund within seven calendar days of the date you were charged.

Requests submitted after seven calendar days are generally not eligible, except for billing errors, duplicate charges, unauthorized transactions, qualifying service failures, or when a refund is required by applicable law.

3. Annual Renewals

Membership automatically renews each year at the price disclosed before renewal unless you cancel automatic renewal. You may request a full refund within seven calendar days after an annual renewal charge. After that period, renewal payments are non-refundable and will not be prorated. We will provide advance notice before renewal as required or configured.

4. Membership Cancellation

You may cancel automatic renewal at any time through account settings, the Stripe Billing Portal, or customer support. Cancellation stops future renewal charges. Unless a refund is approved, you retain paid access until the end of the current annual billing period.

We do not provide automatic or prorated refunds for unused days, months, text tokens, premium credits, or membership features remaining in the annual term.

5. Premium-Credit Packages

Separate premium-credit packages may be refunded within seven calendar days of purchase only when none of the purchased credits have been used. Once any portion is used, the package is non-refundable except where required by law or for a verified billing error or unauthorized transaction. Unused credits have no cash value and cannot be transferred or exchanged for cash.

6. Billing Errors and Unauthorized Charges

Contact StarWho.ai promptly if you believe you were charged incorrectly or a transaction was unauthorized. Verified duplicate charges, billing errors, and unauthorized charges will be refunded to the original payment method.

7. How to Request a Refund

Send your request to hello@starwho.ai and include:

• The email address associated with your account;
• The transaction date;
• The reason for your request; and
• Any relevant payment or transaction information.

Approved refunds return to the original payment method. Posting time depends on your bank or payment provider.

8. Third-Party App Stores

Purchases processed through Apple, Google Play, or another third-party platform are subject to that platform’s billing and refund procedures. StarWho.ai may be unable to issue those refunds directly.

9. Legal Rights

Nothing in this policy limits consumer rights that cannot legally be waived.